Refund Policy
- Changed your mind? Ask for a refund within 7 days of the purchase. If the content hasn't been used, you get everything back.
- Subscriptions can be canceled at any time and won't renew again.
- Double charge, content that never arrived, or our mistake: we always refund.
- The money goes back through Stripe, to the same payment method.
1. What this policy covers
It applies to all purchases made on Let2Play: full games, coin packs, items and subscriptions, including in games by independent creators. The seller is Let2Play, so any refund is handled with us. Payments are processed by Stripe and charged in Brazilian reais (R$).
This policy adds to the rights your country's law gives you and never reduces them.
2. 7-day withdrawal
The Brazilian Consumer Defense Code (art. 49) gives a right to withdraw from online purchases within 7 days. Because digital content is delivered instantly and can be used right away, we apply that right as follows, for every buyer in every country:
| Purchase | Refund within 7 days of purchase |
|---|---|
| Coin pack | Refund within 7 days of purchase: Full refund if none of the pack's coins were spent. If some were spent, we refund the amount proportional to the coins still in your balance. |
| Consumable item | Refund within 7 days of purchase: Full refund if it hasn't been used yet. |
| Permanent item or full game | Refund within 7 days of purchase: Full refund. |
| Subscription (first charge) | Refund within 7 days of purchase: Full refund, and the subscription is canceled. |
When a refund is made, the purchased content is removed from your account. We may refuse requests that show clear signs of abuse (for example, repeatedly buying and refunding the same content), always within what the law allows.
3. Subscriptions
- Cancel whenever you want in My purchases, with no fee and no need to talk to anyone.
- After you cancel, nothing more is charged, and the benefits last until the end of the period you already paid for.
- The first charge can be refunded within 7 days (section 2). Later renewals are not refunded for partial periods, except for our mistakes or where the law requires it.
- Forgot to cancel and the renewal just happened, without you using the benefits? Talk to us: we look at each case in good faith.
4. Consumers in the European Union and the United Kingdom
If you live in the European Union or the United Kingdom, you have the right to withdraw from distance purchases within 14 days, without giving a reason. For digital content supplied immediately, this right ends once the supply begins, provided that, before paying, you expressly agreed to immediate supply and acknowledged that you would lose the right of withdrawal. If you were not asked for that consent, the 14-day period still applies. The 7-day rule in section 2 applies to you as well.
5. Errors, wrong charges and removed games
We refund the full amount, at any time within the legal deadlines, when:
- you were charged twice or charged for something you didn't order;
- the paid content wasn't added to your account and we can't fix it;
- the purchased content doesn't work because of a defect we can't solve.
If a game where you bought something is permanently removed, by our decision or the creator's, contact us: we will consider a full or partial refund of recent purchases and unused coins, according to the applicable law. Subscriptions to a removed game are canceled.
6. Purchases by minors
Purchases by anyone under 18 require a parent's or guardian's permission. If a child or teen bought something without permission, the parent or guardian can write to us through the contact page with the order number. We handle these cases with priority and refund when appropriate.
7. How to ask
- Open My purchases and note the order number (reference).
- Write to us through the contact page or at contato@let2play.com, using your account email.
- Include the order number and tell us what happened.
We reply as quickly as possible and let you know when the refund has been made.
8. How the refund is made
Refunds are made through Stripe, to the same payment method used for the purchase (for example, the same card), for the amount paid in reais. How long it takes to show up on your statement depends on your bank or card issuer; it usually takes 5 to 10 business days. If your card was issued in another country, currency conversion and your bank's fees may make the refunded amount slightly different from the amount charged.
9. Card disputes (chargebacks)
Before disputing a purchase with your bank, please talk to us: in most cases we can solve it faster. While a dispute is open, the content linked to that purchase may be blocked. Disputes made in bad faith, to keep both the content and the money, may lead to account suspension, as stated in the Terms of Use. This does not limit your consumer rights.